Refund policy

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If you're order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

You're satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive you're item on time and as described.

Our highest priority is to make you happy, so everyone who shops receives the following guarantees:

  • Full refund if you don’t receive you're order;
  • Full refund if you're order does not arrive within the guaranteed time (including 2-5 business days for processing).
  • Full or partial refund if the item is not as described or damaged.
  • Full refund if you do not want the product you have received (but you must return the item at you're expense and the item must be unused).

Full refunds are not available under the following circumstances:

  • You're order does not arrive due to factors within you're control (e.g. providing the wrong shipping address).
  • You're order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

You can submit refund requests within:

  • 10 business days after the order is delivered;
  • 45 business days since you're order was placed but not yet received. You can do it by sending a message on the Contact Us page.

If you are approved for a refund, than you're refund will be processed, and a credit will automatically be applied to you're credit card or original method of payment, within 15 days.

EASY RETURNS

We stand behind everything we sell. If you are not satisfied with you're purchase, you can return it for a replacement or refund.

You have the right to return you're order within 10 calendar days starting from the day you have received you're package.

The product must be in an unused condition and in it's original packaging, if possible, with all it's accessories and all packaged components.

Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed you're mind, ordered by mistake, etc.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.

HOW TO RETURN AN ITEM

If you want to initiate a return, please complete the following steps:

  • Please send us a photo of the products you’ve received with the return request to 
    yeptom092@gmail.com
     and we will guide you through the steps.
  • Return the item to the provided address in response email within 10 calendar days and send us the tracking number after you ship the item.
  • Please do not send you're purchase back to us unless we authorize you to do so.